Dealing with Difficult People and Situations

How to resolve tension using effective
influencing skills

Read what past participants say about this workshop

with Christian Chua

Professional speaker, trainer, author, motivator

Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.

Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.

In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.

Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.

Workshop Objectives

Adapt your approach to different people through understanding human profiling.
Understand why conflicts happen and how to avoid them.
Learn how to respond tactfully when faced with tension or disagreement.
Use appropriate language that will calm difficult situations and people.
Know the difference between dangerous words and dependable words.
Use effective influencing skills to positively affect the outcome of every situation.
Develop your people skills to create concord instead of conflict.
Improve your communication skills and increase co-operation and collaboration.
Practise assertive behaviour that will help control and defuse difficult situations
Build relationships that will improve workplace harmony, morale and motivation.

Workshop Highlights

Understanding difficult behaviours

Understand conflict and why some people can be challenging
Triggers that provoke negative attitudes and difficult behaviour
Analyse different personality types with a special human profile
Learn how to handle each unique personality type effectively

Building confidence in communication

Words to use and language to avoid in all your business dealings
Applying effective listening skills to defuse difficult situations
Gaining control of situations by acting more assertively
Successfully communicating ideas and viewpoints to achieve a positive outcome

Influencing techniques

Step-by-step methodology for applying influencing skills
How to present ideas convincingly and persuasively
Choosing the right behaviour to influence positive outcomes
Using empathy when dealing with difficult situations

Developing good teamwork and building positive relationships

How to make simple but effective attitude changes that reap beneficial outcomes
Using co-operation and collaboration to increase motivation and teamwork
How to change people's way of thinking by winning their confidence
Benefits of building great relationships and winning bonds

Date	Friday 26 November 2010
Time	9am to 5pm
Venue	4-star Hotel, located in Central Singapore
	(to be advised upon registration)
Fee	S$445
	(including refreshment breaks, buffet lunch and comprehensive workbook)

All participants will receive Christian's book 'How to be a Success Magnet' worth S$25.

About Christian Chua

www.christianchua.com

Christian Chua is a certified professional trainer and author of 5 books including How to be a Success Magnet. He has inspired audiences for almost a decade, and has over 100 speaking engagements every year. Christian enjoys motivating audiences, bringing success to the lives of individuals, and enhancing the workplace environment of organisations. The current President of Asia Professional Speakers (Singapore), Christian is well-known for his lively and humorous presentation style, quick wit and great sense of humour.

Hotline +65 6838 1069

E-mail info@shirleytaylortraining.com