The Singapore BUZZ!
How to motivate people in Singapore to
deliver world-class customer service
with Dr David Freemantle
One of the world's leading experts on customer service and author of 14 best-selling business booksThe Singapore Flyer ferris wheel, the A380, a new casino resort on the waterfront, Formula 1 evening Grand Prix Motor Racing... and much more! All this shows that Singapore is world-class and buzzing! It excels in a way that few countries do. To achieve such excellence requires having highly-motivated people who know how to deliver world-class customer service. These are people who go beyond the simple basics of customer service and create a buzz that attracts customers back to their company (and therefore Singapore) time and time again.
In this incredibly stimulating workshop, based on his best-selling book The Buzz, Dr Freemantle will draw on his research around the world into how the most progressive organisations motivate their employees to deliver exceptional customer service. It will focus on a number of practical 'BUZZ factors' that enable an organisation to differentiate its service provision from that of the competition.
Don't miss this golden opportunity to attend this much-in-demand workshop!
- 'Buzzing' with new ideas on motivation and customer service.
- Acquainted with some practical new tips on how to motivate people to become world-class.
- Enthusiastic to apply their newly-acquired skills and knowledge on motivation and customer service.
- Knowledgeable about strategies and practices adopted by Singaporean and other world-class companies to deliver service excellence.
- Stimulated to review and develop their own individual and personal approach to motivating people to deliver the very best for their customers.
- Eager to apply 'the stimulus factor' theory of motivation to the benefit of all.
- Convinced about what customers really like when it comes to service.
- Ready to contribute to ensuring their teams deliver WORLD-CLASS SERVICE on a daily basis.
Workshop Highlights
The BUZZ!!!
- Why a motivational 'buzz' is so important in achieving an experience that will make your customers want to come back time and time again
- A first example of 'buzzing' world-class Singaporean service
- Two key factors in creating a 'buzz'
The research
- The latest research on customer service excellence from around the world
- The priorities of those companies who consistently deliver excellent 'all-round' results
- A further example of a world-class Singaporean company with highly motivated people delivering phenomenal service
The 'stimulus factor' theory of motivation
- The psychology of stimulus in relation to everyday working practice
- Key stimuli for motivating people
- Behaviours that stimulate the motivation of customers and employees
The psychology of behavioural choice
- The little things that make a big difference and therefore have a big impact on front-line staff and customers
- The issue of personal choice in relation to employees and customers
- Some delightful examples of behavioural choice from around the world
Emotional competency and world-class service
- The binary code of emotions
- Emotional intelligence and the application of emotions to service delivery
A personal plan of action
- One final fundamental factor in providing excellent customer service
- 3 key lessons and 3 key steps
- Presentations: the way forward
| Date | Please call/e-mail for details |
| Time | 9am to 5pm |
| Venue | Holiday Inn Parkview, Singapore |
| Fee | S$795 |
| (including refreshment breaks, 2 buffet lunches and comprehensive workbook) |
About Dr David Freemantle
www.superboss.co.ukDr David Freemantle is best-selling author of 15 books published in 19 languages. He has established himself as one of the world's leading experts on motivation, customer service and leadership. In 1984 he set up his own consultancy business 'Superboss' through which he helps companies increase profitability by improving their approach to all aspects of customer service, employee motivation and leadership. Dr Freemantle now has offices in the UK and Makati City, Philippines. He is renowned worldwide for his highly stimulating keynote talks, seminars and training workshops.
“This is the best seminar I have ever attended. A real eye opener. It has given me tools that I can use daily. David's approach was very friendly and his knowledge and experiences were very interesting.”
Helen Payek
Policy Servicing Manager
Zurich Financial Services
| Hotline | +65 6838 1069 |
| info@shirleytaylortraining.com |