Successful Business Communication Skills

A fresh look at increasing clarity and confidence, and building relationships that succeed at work

with Shirley Taylor and Alison Lester

Leading experts in communication skills

In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.

With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun!

Top up your communication toolkit and enjoy a high-energy day of professional development.

Understanding your role in team communication

• What makes a great communicator great?
• Major communication challenges
• How can we overcome these challenges?
• Benefits of successful communication

Improving your listening and speaking skills

• Fun exercises to test your listening skills
• The 6 keys to attentive and productive listening
• Building good rapport through effective listening
• Practical steps to improve your listening skills
• Recognise and improve poor speech habits

Basic behavioural styles in communication

• Passive, assertive and aggressive behaviour
• The power of empathy and assertiveness
• The 3F formula for assertive communication
• Diffusing conflict by effective use of assertiveness

Increasing confidence and creativity in communication

• Master your nerves and use adrenalin effectively
• Step-by-step approach to organising your thoughts
• The 3 Ts of humour in the office
• New approaches to brainstorming and team-building
• Increasing creativity in your communication

About Shirley Taylor

Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, e-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.

About Alison Lester

Alison Lester has her own company in Singapore, AJ Lester Communication Training, and she works as a communication coach and improvisational comedian. Alison moved to Singapore from Tokyo in 1999, and thoroughly enjoys developing communication skills and creativity training programmes for her regional clients. The services she provides range from one-on-one communication and presentation consulting for managers to team building, presentation, confidence and creativity workshops for groups. Alison performs in Singapore with The Madhatters Comedy Company.