Successful Business
Communication Skills
with Shirley Taylor and Alison Lester
Leading experts in communication skillsIn today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.
Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success.
With Alison's background in improvisation and comedy, and Shirley's in communication, this is sure to be an interesting, interactive session that will transform your communication skills, and at the same time you'll have lots of fun!
Communication skills - the ultimate key to your success!
- Appreciate the limitations of poor communication skills.
- Identify some of the main problems that damage our communication.
- Discover the 10 habits of confident and credible communicators.
- Sharpen your active listening skills and make every exchange more productive.
- Improve your impact through careful speech habits.
- Appreciate the importance of organising your thoughts.
- Increase your confidence and creativity in all your communication.
- Become more effective when dealing with difficult situations and conflict.
- Interact successfully with bosses, colleagues, clients and friends.
- Cultivate more productive relationships both at work and at home.
Workshop Highlights
Understanding your role in team communication
- How do you communicate? Try our confidence quiz
- Major communication problems
- What can we do about these problems?
- What gets in the way of effective communication?
- 10 habits of confident and credible communicators
- Benefits of successful communication
Understanding your role in team communication
- A fun exercise to test your listening skills
- The 6 keys to attentive and productive listening
- Build good rapport through effective listening
- The power of empathy and assertiveness
- Practical steps to improve your listening skills
Speaking with confidence
- Master your nerves and use adrenalin effectively
- Top 10 tips for fighting fear at work
- Don't be a slave to your emotions
- The importance of being assertive
- Step-by-step approach to organising your thoughts
- Recognise and improve poor speech habits
Using creativity and humour in communication
- Are confidence and creativity issues in the office?
- Practice the art of being spontaneous
- New approaches to brainstorming and team-building
- The 3 T's of humour in the office
- Increase your creativity in your communication
| Dates | Friday 12 December 2008 |
| Wednesday 25 February 2009 | |
| Tuesday 23 June 2009 | |
| Time | 9am to 5pm |
| Venue | Holiday Inn Parkview, Singapore |
| Fee | S$455 |
| (including refreshment breaks, buffet lunch and comprehensive workbook) |
“The workshop was lively and interesting throughout the entire day. There were no irrelevant moments and every activity/role-playing session was valuable and fun!”
Aaron Tan
Senior Specialist,
Merrill Lynch Global Services Pte Ltd
About Shirley Taylor
www.shirleytaylor.comShirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, e-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.
“Shirley's workshop was very lively and engaging with lots of good examples. It's very beneficial as we need to communicate effectively to get our job done.”
Hurul 'Ain Ibrahim
Civil aviation authority of Singapore
About Alison Lester
www.ajlestercommunication.comAlison Lester has her own company in Singapore, AJ Lester Communication Training, and she works as a communication coach and improvisational comedian. Alison moved to Singapore from Tokyo in 1999, and thoroughly enjoys developing communication skills and creativity training programmes for her regional clients. The services she provides range from one-on-one communication and presentation consulting for managers to team building, presentation, confidence and creativity workshops for groups. Alison performs in Singapore with The Madhatters Comedy Company.
“Alison is intelligent, creative and funny with a keen sense of corporate team-building needs. We found our time spent with her productive, informative and lots of fun.”
Harry Hui
CEO, Universal Music Asia
| Hotline | +65 6838 1069 |
| info@shirleytaylortraining.com |