Success Skills for
Secretaries and
Support Staff

Essential skills to increase your effectiveness, efficiency and enjoyment at work

with Shirley Taylor

Leading authority in secretarial, admin and communication skills

It takes years of experience to achieve respect as an indispensable secretary, administrative assistant or support staff member. You need many essential skills if you are to achieve success in business today.

In this practical workshop, you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress.

This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.

Book early for this interesting, interactive workshop!

The secretary - past, present and future

• The history of the office
• The change cycle and you
• Identify your strengths
• Top 10 strengths you need today
• What do you do and where are you going?

Time management

• Popular time wasters
• Deal effectively with interruptions
• 10 signs that you are living life too quickly
• 4 steps to manage time effectively
• A quiz to test your stress levels
• Minimise pressure and handle stress

Interpersonal communication skills

• 7 C's of connecting with people
• First impressions are lasting impressions
• Build rapport with clients and colleagues
• The importance of good customer care
• Use appropriate language
• 20 golden rules for telephone etiquette

Staying ahead in a changing workplace

• The evolving role of the secretary - an A-Z
• What's in a name? how job titles are changing
• Top 5 skills and attitudes for the future
• What does the future hold? Set SMART goals
• The Super Secretary Success Skills Checklist

About Shirley Taylor

Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business  Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.