Seminar A
Thursday 19 November 0930-1230

Communication:
Your Key to Success

With Alison Lester

We are all communicating all day, even when we don't think we are. Our facial expressions, our hands, our shoulders, even our feet, all speak for us when we're silent. Given that communication is a constant activity, isn't it interesting how challenging it can be at times? If we jogged all day every day, we'd be great runners, wouldn't we? But even though we communicate all day, it still pays enormously to develop our self-awareness and learn new skills.

Participate in this lively, thought-provoking seminar, and take the opportunity to remind yourself of what makes a good communicator and what gets in the way of good communication. Join Alison Lester in a range of eye-opening activities that will give you the tools to enhance your communication effectiveness and satisfaction. You'll walk out having practiced techniques you can put to immediate use, beginning your journey to greater clarity and deeper engagement in your business and personal relationships.

Good communication skills are high on the list of requirements when employers make hiring or promotion decisions these days. Enhancing your communication skills today means enhancing your career tomorrow.

Highlights

• Characteristics of successful communicators
• What keeps getting in the way?
• The power, and the challenge, of active listening
• The 3 F assertiveness formula for confident communication
• Managing your anxiety when communicating
• Body language bloopers
• Communicating confidently and creatively
• Organising your thoughts on the spot

About Alison Lester

Alison Lester thoroughly enjoys developing communication skills and creativity training programmes for her international clients. She provides a range of services, from one-on-one communication and presentation consulting for managers to team building, presentation, confidence and creativity workshops for groups. She is also an improvisational comedian, and performs in Singapore with The Madhatters Comedy Company. Alison is also author of Present for Success, and co-author (with Shirley Taylor) of Communication: Your Key to Success in the Success Skills Series.

Seminar B
Thursday 19 November 0930-1230

Brand Yourself at Work
for Career Success

With Pang Li Kin

Successful organisations have successful brands behind. They invest heavily in their branding, through packaging, advertising, marketing, and even their office furniture. Why shouldn't you become well known for your brand too?

Just like your organisation's brand, your personal brand needs to reflect a consistent message to your boss, colleagues, suppliers and clients. Do you wish your boss to feel proud of you when he introduces you as his secretary? Is your appearance consistent with the organisation's image and branding? Do you want your colleagues to aspire to be like you because of the way you present yourself? Would you like potential clients to acknowledge how professional you are in dealing with them, and make them want to do more business with your company?

If your answer is yes, this seminar is for you. Li Kin will show you how to create a brand that works for you and your organisation. You will identify your unique strengths, and learn how to project your best image at work. Through activities and insightful exercises, you'll craft and project a brand that will bring success to you and your organisation.

Highlights

• Unique characteristics of your personal brand
• Aligning your brand with your organisation
• Assess your brand at work
• Your visual impact at work
• Colours for your brand and profession
• Styles for your brand and profession
• Grooming that befits your brand at work
• Image breakers and makers

About Pang Li Kin

Pang Li Kin is the only Certified Image Professional (CIP) in Singapore recognised by the Association of Image Consultants International (AICI). Her passion for people development drives her to help men and women achieve their dreams and aspirations by projecting their best through their visual appearance, communication and interpersonal skills. Li Kin has spent over 20 years in senior management in the media, F&B and marketing research industries. Li Kin is author of Professional Image: Your Roadmap to Success in the Success Skills Series.

Seminar C
Thursday 19 November 1400-1700

Tighten up your Time Management

With Jacinta Noonan

When we feel there is always too much to do and not enough time to do it, our stress levels rise and productivity starts to plummet, along with job satisfaction. Most of us long to be more time efficient so we can do our jobs more effectively and yet still have time and energy left at the end of each day.

In this practical, interactive seminar, Jacinta Noonan will show you how to use your time more efficiently, and reclaim your power and control over time. She will show you how, by mastering the habits and tools of successful time management, you can stop feeling overwhelmed, and regain your focus and control over your work and your life.

This promises to be an energising session of discovering how to work smarter, feel less stressed and more in control. You'll walk away with practical tools, useful ideas, and a new determination to get organised and stay that way.

Highlights

• Understanding your personal work style
• Optimal organisation, and how to achieve it
• The 4Ts of time management
• Overcoming procrastination
• Managing e-mails and phone calls effectively
• Developing concentration and staying focused
• Learning to say 'no' to time-wasters or distracters
• Personal action plan for immediate implementation

About Jacinta Noonan

Jacinta Noonan has worked as an international trainer and coach with people from a variety of backgrounds throughout Europe, Asia and Australia. She has a wealth of qualifications in training, personal development and coaching. Jacinta is also well known for her inspirational speaking engagements. Jacinta has over 20 years of experience in speaking, training and coaching. Her practical, passionate approach has helped inspire hundreds of participants and given them the confidence to make full use of the skills they have learnt.

Seminar D
Thursday 19 November 1400-1700

Conflict Resolution at Work

With Ricky Lien

Conflict exists in all areas of our lives. Demanding bosses, irritable colleagues, angry colleagues, emotional subordinates. Conflict is inevitable because we are all different. But when it happens, it makes us feel anxious, drained and frustrated.

In this interactive seminar, Ricky Lien will help you analyse some challenging situations that happen in the workplace. You will learn some powerful skills and see how positive attitude changes can help you to handle conflict effectively.

If you want to understand people better, decrease stress, enable win-win outcomes, and make your working life more enjoyable and rewarding, this seminar is for you.

Highlights

• Conflict and its effect in organisations
• Reasons why conflicts and disagreements develop
• The five conflict resolution styles
• Finding the appropriate style to suit the situation
• How to positively influence the other person's behaviour
• Intelligent use of emotions in conflict situations
• Getting from no to yes for win-win outcomes
• Role plays and case studies

About Ricky Lien

Ricky Lien is a professional speaker and trainer on emotional competencies, communication and leadership skills. An expert in EQ and executive coaching, Ricky's strength lies in the presentation of performance improvement programmes specifically addressing the improvement of business communication and emotional competencies at work. His past experience in radio and television appearances makes him a formidable trainer and presenter.

Seminar E
Friday 20 November 0930-1230

Don’t Let Writing be your
Weakest Link

With Shirley Taylor

The typical executive today spends approximately 20-25 per cent of their time writing. Yet writing is a skill that few people seek to improve. With so many e-mails to write and time being an issue, writing effectively can be very demanding, but the truth is that your writing skills can make a big difference to your efficiency, productivity and career success.

The way you communicate gives an impression of you, but what kind of impression? If you don't want your writing to be your weakest link, don't miss this practical, interactive seminar. Shirley Taylor, best-selling author of many communication and business writing books, will share with you 5 essential steps you can take to improve your writing skills immediately. When you apply these techniques, you will transform your business writing skills, increase the impact of your writing, and get the right results!

Remember, we now communicate with people from all over the world, and much of the time the only way those people can form an opinion of us is by looking at the way we write. So, if you are what you write, you'd better learn how to write well!

Highlights

• The importance of effective communication skills
• The components of effective communication
• What is 'style' in written communication?
• The difference between business writing yesterday and today
• 5 simple steps that will boost your business writing skills
• Common errors in today's e-mail writing
• E-mail etiquette made simple
• Questions to ask before you click 'send'

About Shirley Taylor

Shirley Taylor has established herself as a leading authority in business writing. She is author of 6 successful books on communication skills and business writing, including the international best-seller Model Business Letters, E-mails and Other Business Documents 6th edition, which has sold almost half a million copies worldwide. Shirley is CEO of ST Training Solutions, and she also conducts regular public and in-house workshops on business writing, e-mail and communication skills. Shirley's latest project is the Success Skills Series of books, published by Marshall Cavendish, of which she is Series Editor. She is also author of E-mail Etiquette and co-author (with Alison Lester) of Communication: Your Key to Success in the Success Skills Series.

Seminar F
Friday 20 November 0930-1230

Making Great Connections for Workplace Success

With Heather Hansen

How many people do you come into contact with, in person or over the phone, during a typical work day? Most likely more than you can count! You can be a very talented addition to your company, but ultimately, your ability to confidently connect with others - colleagues, clients, bosses and other corporate partners - will determine your success or failure in the workplace.

Heather Hansen will share her top techniques for making a great first impression, building a strong professional network and enhancing your corporate image with an attractive attitude. She will help you polish your people skills and tap into your interpersonal instincts so you can confidently approach new people and strengthen your current relationships.

This practical seminar will help you connect with the people who matter most to your professional success - just about everyone!

Highlights

• Making a perfect first impression
• Developing an attractive attitude
• How to make others feel comfortable around you
• The art of small talk - what to say and how to say it
• Communicating with your whole body
• Getting remembered - for the right reasons
• Enhancing your influence on the telephone
• Managing your online image and relationships

About Heather Hansen

Heather Hansen is a professional speech and language trainer, public speaker and voice-over artist. She speaks three languages and has extensive experience dealing with cross-cultural issues. With a background in linguistics, a passion for language and a love of presenting, Heather enjoys helping people to build self-confidence. She makes learning fun, personalised and, most importantly, practical. Heather is author of Powerful People Skills in the Success Skills Series.

Seminar G
Friday 20 November 1400-1700

Cross-cultural Communication

With Philip Merry

As secretaries, PAs or support staff, you interact each day with people from different cultures. Some relationships go well and others don't. You feel drawn to people whose values you understand, and you sometimes you are surprised at the behaviour of others. In today's global world, nothing is so important as being able to work well with people from other cultures.

In this fun, interactive workshop you will learn about your own values, understand the values of others, and find ways to reconcile conflicting values so you can achieve a win-win for all parties. You will also understand the secrets of communication between the two most difficult cultures of all - men and women. And ladies, you will discover bonus skills that will ensure you never feel inferior in the presence of a man ever again!

Philip will guide you on a journey of discovery that will smooth your way to effective interaction with those who see the world differently to you. Also, using his 10 years' experience running women's empowerment workshops on 4 continents, he will share the secrets of how women are naturally more suited for important business tasks than men.

Highlights

• Identify cross-cultural relationships that could be improved
• Learn to use the Philip Merry 'DARC' cross-cultural skills
• Become aware of your own culture values and where they come from
• Crack the 'culture code' and see more similarities than differences
• Develop skills in reconciling cultural differences
• Finally master the key differences between Asian and Western values
• Understand the dynamics of culture shock and how to avoid it
• Understand your strengths as a woman and never feel second place again

About Philip Merry

In the last 28 years Philip Merry has delivered cross-cultural workshops in 50 countries, so he is well placed to help you think about culture's impact on your interaction with others. He helps global organisations understand and deal with the impact to the bottom line of cross-cultural and global issues. Focusing on how culture and personality clashes can eat away at the effectiveness of organisations, he is recognised as a specialist in this area, and is sought after by many of the world's leading organisations. Philip is also passionate about helping his clients focus on happiness and well-being.

Seminar H
Friday 20 November 1400-1700

Personal Effectiveness at Work

With Pamela Wigglesworth

When the pressure is on, do your stress levels increase? Do you feel overwhelmed? These feelings are common in today's busy office environment. If you are to be effective and productive, it's important to take a look at your work style and your organisational skills, and see where improvements can be made.

Pamela Wigglesworth will show you that being effective and achieving success starts with taking an open and honest look at your strengths. You will then learn how to build on them and embrace changes that will develop new skills. She will share with you some tools and techniques to enhance your effectiveness, increase your motivation and improve your productivity. You will leave with a fresh perspective, a new zest and motivation for your job.

This seminar will be a personal journey of discovery as you see how you can achieve greater success and make your working life more rewarding.

Highlights

• Knowing your strengths
• Setting goals that help you to score
• Self motivation and discipline
• Efficiency vs effectiveness
• Execution is in, procrastination is out
• Tools to help you when working under pressure
• Adapting to change
• Your personal action plan

About Pamela Wigglesworth

Pamela Wigglesworth is a corporate trainer and speaker. She's been a resident of Asia for almost 20 years, and works with companies to enhance their branding, marketing communications and customer service. Pamela has a love of learning which keeps her at the top of her game and she enjoys passing on her knowledge. With her enthusiasm and leadership skills, Pamela is able to engage participants through teaching and activities that help the team get things done.