Testimonials from Participants
It's always great to hear that YOU enjoy our workshops. Here is some of the feedback we've received from previous participants:
Energise Your E-mail Writing Skills
Trainer: Shirley Taylor
Good interaction between speaker and participants.
Ng Guat Lei Angie, SPRING Singapore
Cheerful, lively, not a dull moment. We learnt up-to-date information.
Doris Lim, Sembcorp Industrial Parks Ltd
Shirley has been great keeping the class alive with her humour!
Esther Chua, Merrill Lynch Global Services
It's entertaining, informative and applicable to my work.
Tan Ching Yen, DSTA
Interesting and lively. Shirley got everyone to participate.
Tan See Hwee, Agency for Science, Technology and Research
Successful Business Communication Skills
Trainers: Shirley Taylor and Alison Lester
Enjoyed the tips, practical examples that we can apply, be it at work or at home, especially organising your thoughts on the spot.
Angeline Kwong, National Volunteer and Philanthropy Centre
The workshop was lively and interesting throughout the entire day. There were no irrelevant moments and every activity/role-playing session was valuable and fun!
Aaron Tan, Senior Specialist, Merrill Lynch Global Services Pte Ltd
Very personable trainers. Very candid trainers. They made learning enjoyable. Trainers did a good job of engaging all participants.
Ee Jacyln, Merrill Lynch Global Services
I enjoyed the interactive sessions when we discussed solutions to problems as a group.
Natalie Lim, Merrill Lynch Global Services
Interactive. Relevant role playing sessions that enable us to learn/apply the concepts in the workbook.
Samantha Tan Siew Teng, Merrill Lynch Global Services
Success Skills for Secretaries and Support Staff
Trainer: Shirley Taylor
I love the tone of voice and the accent of the trainer, Shirley. Very comforting and enjoyable. Very comprehensive notes/information provided. Nice seating arrangements. Many perks 
(unknown)
This has reaffirmed what I should do to improve myself at work. Been reminded to work more positively and better.
Calin Chong, Executive Secretary, Infowave Pte Ltd
I enjoyed Shirley's real-life experiences and knowledge. She's cheerful and was able to make the workshop lively. The workshop is very enjoyable. Keep it up!
Faridah Taib, Higher Clerical Officer, NIE
This workshop is very interesting, giving more knowledge for secretaries and Pas.
Patricia Nin Lisawati, Secretary to MD, PT Indosat, Indonesia
The trainer is very inspiring with her experiences, showing that with positive attitude you can make anything happen. Face ourselves, recognise our strengths and weaknesses and work on them. Step out of your comfort zone and make things possible.
Siew Eng, Clerical Officer, IE Singapore
Power Up Your Business Writing Skills
Trainer: Shirley Taylor
I learnt that in replying to customer's feedback and e-mails, learn to pronounce in full and not to take short cuts. It was effective learning in a fun way.
Doris, Ikano Pte Ltd
It helped me to improve other people's impression of me as they will see me based on what I write.
Ng Shi Yuan, CAAS
This workshop helped me learn to use the points given by the trainer to write and communicate effectively so that we will be understood.
Mary G.P, DSTA
Shirley's bubbly personality livens-up the session all the time. The books and the hands-on exercise give me a good kick-start to improve my writing skills. Thanks.
Daryl Lim, Singapore Polytechnic
It was a truly entertaining and fulfilling experience.
Abdul Aziz, Ikano Pte Ltd
Dealing with Difficult People
Trainer: Ricky Lien
Very very motivating, full of fun and I learned something, in fact a lot - especially when the trainers are expatriates and we learned much more as we are exposed to global experiences.
Vivien Lim, DSTA
The trainers were very entertaining and very interactive. They managed to hold the interest of the participants, and I must say this was one of the most enjoyable training course I have ever attended. The tools used were unique and very effective. Well done Shirley and Ricky!
Raihanah Rahmat, CAAS
Very lively, almost real role-playing, maximum interaction among participants and trainers.
Lee Teck Boon, Winson Press Pte Ltd
The lively presentation and personal accounts of speaker's experience made the points easier to understand, better able to relate to.
Corine Kung, International SOS Pte Ltd
The role play by the trainers - Shirley and Ricky. They have effectively shown us how to apply the techniques in real life.
Gloria Low, Great Eastern Life Assurance
Calming Upset Customers
Trainer: Rebecca Morgan
Great workshop - good tips on the appropriate words to use in speech when handling difficult guests.
Susan Lim, Gallery Hotel
This workshop is an eye opener for me on how to calm upset customers by being a good listener and offering good help.
Rani d/o Somasundaram, Singapore Aviation Academy c/o CAAS
Excellent! This workshop will help me to get prepared for the daily challenges that I'm going to face.
Mohamad Zaime, Metro Parking (S) Pte Ltd
I enjoyed the exercises that we participated in, which ensured we fully understood what was taught.
Lee Hui Gek, Starwood Customers Contact Centre
Personal Effectiveness
Trainer: Al Argo
The presentations and the trainer's idea of encouraging more participation by rewards is something I enjoyed. Also the interactions within the class.
Revathi Jaya N, Mediacorp TV12 Singapore Pte Ltd
Very motivational and inspiring. I liked the pointers brought up by the trainer and other participants during discussions.
Veka Lim, Copper Development Centre South East Asia
This is the most informative workshop that I have ever attended. It will be very useful for my everyday use in the office and personal life.
Sherinna Musari, Naumi Hotels Pte Ltd
Wow! I'm glad to have known Al Argo and Shirley Taylor. The trainer is knowledgeable and jovial. I really enjoyed the lessons and most of all picked up some important tips for personal effectiveness. Keep up the good work and well done Al and Shirley!
Joanna Goh, The Great Eastern Life Assurance
Creativity at Work
Trainer: Alison Lester
Enjoyed the group discussions and games that were very lively and entertaining.
Jasmine Chia, Solutia Singapore Pte Ltd
There are a lot of interactive discussions and there were lots of networking involved, which made the course very interesting.
Goh Mui Lee, Cadbury Enterprises Pte Ltd
Guess one day is not enough. Hope this program can be for a week or so. I really enjoyed it. Thank you, Alison and Shirley!
W.L.Srimeska Fernando, Alteon Training
The participants, teamwork and involvement and definitely the lovely trainer Alison, all made this a joyous workshop! Enjoyed the brainstorming so much!
Jessica Goh, Rockwell Collins South East Asia Pte Ltd
The many activities help to stimulate ideas that I never thought I would have and also it kept the entire seminar very energetic and fun!
Euphrasia Lek, Cerebos Pacific Ltd
Mastering the Brand Called YOU™
Trainer: Brenda Bence
It was interesting, I learnt a lot. This workshop helped me be more confident and firm through recognising my own personal brand.
Ivy Ang, Mapletree Investments
All the examples and real life stories shared by the trainer were encouraging and helped me understand my situation better.
Christine Png, International SOS Pte Ltd
It was engaging and informative. The workshop speaks of evolving a personal brand that I neglected or ignored in my day-to-day life in work and at the home front.
Victoria Sng, HP Singapore (Sales) Pte Ltd
Speak up Successfully
Trainer: Heather Hansen
I truly enjoyed the trainer's ability to keep the workshop alive and interesting. A good job.
Faridah Taib, National Institute of Education
Heather was great in engaging us in all the conversations and activities.
Pang Su An, Merrill Lynch
The trainer, Heather, is very friendly and approachable.
Lam Kar Ling, Power Seraya
I have learnt a lot. The 4 Cs were really great. The 'Speaking Confidently' section was especially important to me and was very useful.
Enamul Bhuiyan, Merill Lynch
The way that Heather is able to address our concerns without us even having to voice them is truly marvellous! Heather also has lots of great real life examples and scenarios to share. Her activities are well-thought and useful! Very fun!
Phoey Qiu Xia, Merrill Lynch Global Services
Sharpen your Interpersonal Skills
Trainer: Heather Hansen
The content is good and helps us to apply in daily life, being at work or play. It promotes positive attitude and gracious living.
Jeanie Goh, Vopak Terminals Singapore Pte Ltd
The knowledge of the trainer and the ability of the trainer to keep participants engaged is commendable. She has made the topic easy to digest and comprehend.
Shahimi, City Gas Pte Ltd
Trainer Heather is simply fanta-bulous! She doesn't require any further improvement at all! A very enjoyable training session; satisfied participant (me!)
Charlene Lee, Manulife Pte Ltd
I am happy with all the arrangements for this workshop, the topics covered and the trainer's effort. I am also glad that Shirley was with us to give support and all the fun she shared with us. Kudos!
Diana Koh Beng Choo, Executive Secretary - DBS Bank
Very well organised. Environment, facilities, food - all tip-top! Bravo. Thank You!
Grace Kang Leh Tin, Executive Secretary - DBS Bank
Enhance your Effectiveness at Work
Trainer: Nikhil Desai
I enjoyed the motivational frameworks given to help us cope with the work challenges, in the form of acronyms that help us to recall easily - SOFTEN, DRAFT etc.
Kay Chua, SPRING Singapore
The speaker's ability to keep the whole workshop interesting was good. This workshop will help me set my own goals and manage my time to work smart and effectively.
Yuni Yapidin, Twin-Net Pte Ltd
The participation and involvement in the discussions and feedback were enjoyable. Also, the points given are practical and realistic.
Stella Tan, Twin-Net Pte Ltd
The quotes from the slides and key notes about the practical examples being used were interesting and certainly deserve thought.
Anthony Choo, Minco Products Asia Pacific Pte Ltd
It has given me opportunity to relearn in many ways to enhance my way of communication. This will definitely help me enhance my effectiveness at work with the right attitude.
Vivienne Tan, Austen Maritime Services Pte Ltd
Time and Stress Management
Trainer: Nikhil Desai
Mr Nikhail's enthusiasm, the videos shown and the yoga segment were very enjoyable. It's really interesting and useful for daily life.
Wong Xueying, Great Eastern Life
The course is extremely interesting and interactive. Totally enjoyed the yoga session as well as the valuable tips on time and stress management. Very relevant and applicable to our workplace.
Nicole Phoo, Great Eastern Life
Nikhail is a great speaker. I believe the yoga techniques, setting goals and avoiding time-wasting sections will help me personally and professionally.
Rani d/o Somasundaram, CAAS - Singapore Aviation Academy
Business Etiquette and Professional Poise
Trainer: Tina Altieri
The whole workshop has been interactive, and I enjoyed the content that was shared by Tina. I promise to start practising the skills taught from today onwards. I will continue to participate in STTS workshops in future.
Huang Huiling, Singapore Management University
The workshop was very interactive, including participation constantly. Really made me think hard and relate to it.
Lilian Khoo, Bain & Company
Enjoyed the interaction between the trainer and the participants, and the lively discussions and insights shared amongst the group.
Frances Soh, Communications Specialist, Energy Market Company
The trainer was excellent - well-versed in the subject mater - and she made the workshop a great learning experience. It will benefit everyone in the corporate world.
Sharon Kow, Team Administrator, Energy Market Company
Enjoyed the quick and fast exercise sessions. This workshop will help, particularly in creative cohesive teams. Keep up the good work. Excellent value for money.
Jeffrey De Laure, Sales Director, T-Systems
Tina has really imparted her skills about communication, and I believe I benefited a lot from her. I will definitely put the knowledge to practical use to get myself noticed.
(anonymous)
