Business Etiquette Essentials

Winning ways to interact effectively and polish your professional protocol

Read what past participants say about this workshop

with Tina Altieri

Popular television presenter, media trainer and communication coach

In this competitive environment, being an outstanding success is not easy. The demands on your time and resources can be insurmountable. In such a challenging environment, it's difficult to put your best professional image forward all the time.

In this engaging workshop, Tina Altieri will show you how easy it can be to make some simple adjustments to your attitude and behaviour so that you practice perfect business etiquette and shine in any situation.

Business etiquette is a set of rules and guidelines that make your professional relationships more harmonious, productive, manageable and meaningful. It's a powerful, practical and profitable skill you can use when it counts to get a job, keep a job, or succeed on the job.

In this highly practical and interactive workshop, Tina Altieri will teach you some strategic tools and techniques that will help you to perform at your peak, distinguish yourself from the rest, and make a positive impact, both in work or social settings. Tina will show you how you can be a shining example when it comes to representing your company, meeting clients from all over the world or improving your chances of promotion.

This comprehensive workshop not only focuses on the right way to behave in a range of business scenarios, but it will also give you the vital tips and techniques to improve your confidence, attract more positive recognition and make your working life much more rewarding.

Who Should Attend?

Office managers, managers, executives, sales/marketing staff, customer service staff, receptionists, secretaries, co-ordinators, office professionals, administrative and support staff. In fact anyone who needs to learn more about correct business etiquette and enhance their professional image.

Workshop Objectives

Learn essential etiquette tips that are vital to make a positive impact every time.
Polish your professionalism in the boardroom or at the dining table.
Increase your visibility and credibility by treating colleagues and clients with courtesy and respect.
Discover how to create a real presence and make a great, lasting impression.
Handle some difficult and uncomfortable workplace challenges.
Promote your skills and experience to give yourself the winning edge.
Understand the differences in the way men and women do business.
Adapt your attitude and skills for success in a multi-cultural environment.
Increase your confidence in dining and entertainment scenarios.
Understand cyberspace protocol and how to avoid the pitfalls of social networking sites.

Methodology

Presentations, discussions, group work and a self-assessment instrument will help you to discover your existing knowledge in business etiquette and realise where improvements can be made. Role-plays of common scenarios in the workplace and skills practice will encourage everyone to participate in a non-threatening environment. In this engaging workshop, Tina will take you on a fun, interactive and innovative learning journey. You will also receive a follow-along workbook, which will be a valuable reference guide for the future.

Workshop Highlights

Start displaying brilliant business etiquette today

Test your business etiquette with this assessment quiz
The barriers to creating a positive professional image
How to break these barriers and identify your strengths
Top 10 qualities that make a powerful impact in the workplace

First impressions are lasting impressions

Making your best possible first impression at any level
How to create a 'presence' in various business scenarios
5 signs that you are not maximising your presence
Your behaviour in a social environment vs business meeting

Dress for success

Learn how successful executives dress to win and stay at the top
The key dress code rules often broken by men and women
How to look your best without breaking the bank

Hot and uncomfortable issues in the workplace

Issues that could hold you back from being a success in the office
Gossip, sex, rumour and office politics - how to handle sensitive issues
How to become a 'business etiquette traffic cop'
Top 5 crisis management tips before situations get out of control

Around the world in etiquette ways

Differences in etiquette of leading business territories
How to best prepare yourself for meeting international clients
Tools for success in building good relationships across cultures

Social and entertaining etiquette

How to be the perfect host and guest when entertaining for business
Wining and dining tips and techniques
Interactive role play to use your new business etiquette social skills

Essential cyberspace protocol

Learn the vital 'unspoken' rules of communicating in cyberspace
The pitfalls of social networking sites and their ability to affect your career
Learn the basic legalities of communicating on social networking sites

Moving forward professionally

Critical success factors for better promotion prospects
Steps for success in promoting your skills and experience
Highlighting your best business assets in appraisal or promotion scenarios

Date	Wednesday 16 June 2010
Time	9am to 5pm
Venue	Holiday Inn Parkview, Singapore
Fee	S$425
	(including refreshment breaks, buffet lunch and comprehensive workbook)

All participants will receive The Etiquette
Edge worth S$26.95

About Tina Altieri

www.maxcommunicate.com

TV anchor, professional MC and public speaking trainer, Tina Altieri is a polished presenter who has mastered the art of engaging an audience. Tina has earned respect through her 20 years in the Australian broadcast news business. Living in Singapore now, Tina is a sought-after coach in Southeast Asia. She conducts training in media interview skills, public speaking, communication and presentation skills. Tina is passionate about showing individuals how selling themselves in the right way can mean the difference between a good and a great career.

“Tina's experience as a trainer lends to her credibility, and her obvious pleasure in the success of her clients makes her unique. As a business trainer she is nurturing, encouraging and always makes a difference to those she is coaching.”

Jovita Toh
Managing Director
Emphasis Media Publishing, Hong Kong

Hotline +65 6838 1069

E-mail info@shirleytaylortraining.com